Product Guarantee
Tropitone Warranty Information
Warranty is valid from the date by purchase to the original purchaser only. Proof of purchase (original sales receipt including purchase date) is required. Photos or inspection may be required.
Tropitone Consumer and Commercial Warranty
Usage in a residential setting: The Tropitone warranty covers aluminum outdoor patio furniture frames for fifteen years in a residential setting and fiver years in a commercial setting. Commercial use is defined as use in any public area. If your Tropitone frame fails structurally during normal usage within fifteen or five years, respectively, Tropitone will repair or replace the outdoor furniture frame at manufacturer's discretion (with same or similar product if discontinued) at no charge. If the finish peels, cracks or blisters within five years, Tropitone will repair, refinish or replace the frame at manufacturer's discretion (with same or similar product if discontinued) at no charge. Parts and labor are included. Tropitone will pay freight costs for the first year in the Continental U.S.
For 3 Years
Solid surface table tops used in residential settings are warranted against manufacturers defect for three years. If the Stoneworks or solid surface top fails structurally during normal usage or if the finish peels, cracks or blisters within three years from date of purchase, Tropitone will repair, refinish or replace the top. Woven products are warranted against manufacturer's defect for three years.
This warranty specifically does not cover stains, fading or discoloration in original color, texture, or gloss, or damage due to negligence, improper maintenance, acts of God, or alterations or modifications of any kind, made after the product has left Tropitone. This warranty specifically does not cover scratching, chipping and pitting that normally occurs in natural stone surfaces. Moisture can be absorbed into some natural stone which is porous or veined, which can then freeze and cause the stone to crack. This is not covered by the warranty.
For 1 Year
The warranty covers fabrics on cushions, and slings for one year against tearing, discoloration or fading. The warranty covers woven products for one year against discoloration or fading. Tropitone warrants the following for one year from the date of purchase: natural stone components, finish on coiled steel spring rocker mechanisms, cushion fills, acrylic table tops against bowing and warping, glides, hardware, wheels, connectors, table rims. Solid surface table tops used in commercial areas are warranted against manufacturer's defects for one year. Tropitone will pay freight costs for the first year in the Continental U.S. (Labor not included.)
What is NOT covered
- Failure caused by unreasonable, unanticipated or abusive use
- Failure caused by a lack of reasonable and necessary care and maintenance
- Normal fading of fabrics, upholstery or woven materials
- Glass Table Tops
- Acrylic Table Tops with umbrella holes (Commercial)
- Steel Swivel Mechanisms (Commercial)
- Bursting or cracking of tubing due to exposure to water and freezing temperatures
- Return freight after first year
- Finish failure from indoor pool or seaside use caused by neglecting to provide reasonable and necessary care
- Damage caused by acts of nature
- Wind damage
Proper care and maintenance is essential for preserving your rights under this warranty. For proper care and maintenance instructions, please refer to the Tropitone Care and Maintenance brochure available from your local retailer or on our website at www.tropitone.com.
